1. Introduction
DubaiData ("DubaiData", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, use our mobile application, create an account, or use our related services (collectively, the "Platform").
By using the Platform, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Depending on how you use the Platform, we may collect the following categories of information:
Personal Information
Full name
Date of birth
Nationality
Email address
Phone number
Residential address
Verification Information
Where required for account verification or compliance purposes, we may collect information such as:
Government-issued identification documents
Proof of address
Information required to verify your identity
Technical Information
We may automatically collect certain technical information, including:
IP address
Device type
Browser type
Operating system
Log information
Usage information
Platform Usage Information
We may collect information about how you interact with the Platform, including:
Account activity
Dashboard interactions
Features accessed
Usage patterns
Device and session information
3. How We Collect Information
We may collect information:
When you register for an account
When you complete account or identity verification
When you communicate with us
Through cookies and similar technologies
Through analytics and security tools
When you use our website, application, or platform services
From service providers that assist us with verification, technology, security, or other platform functions
Where third-party service providers process personal information on our behalf, we expect them to handle such information in accordance with applicable data protection requirements and contractual obligations.
4. How We Use Your Information
We may use personal information to:
Create and manage your account
Verify account information where required
Provide access to DubaiData's data, index, and analytics services
Operate and maintain the Platform
Improve platform performance and user experience
Understand how users interact with our services
Provide customer and technical support
Communicate important service, security, or policy updates
Prevent fraud, misuse, unauthorized access, and other security risks
Comply with applicable legal and regulatory requirements
Protect our rights, users, systems, and services
We do not sell your personal information.
5. Sharing of Information
We may share personal information with selected third parties where reasonably necessary to operate the Platform or comply with applicable requirements.
These parties may include:
Identity and verification service providers
Technology and hosting providers
Analytics and security service providers
Customer support and communication service providers
Professional advisers and service providers
Regulatory or governmental authorities where legally required
Other service providers where necessary to provide or maintain the Platform
We do not permit third parties to use personal information for purposes unrelated to the services they provide to DubaiData unless otherwise permitted or required by applicable law.
We take reasonable steps to ensure that service providers handling personal information maintain appropriate security, confidentiality, and data protection measures.
6. Data Security
We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
These measures may include:
Secure hosting infrastructure
Access controls
Encryption or encrypted data transmission where appropriate
Authentication and account security measures
Monitoring and security controls
Periodic security reviews
However, no internet-based system or method of electronic transmission can guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials and should notify DubaiData promptly if they believe their account or information has been compromised.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Provide and maintain our services
Maintain account and platform records
Meet legal, regulatory, and compliance obligations
Resolve disputes
Enforce agreements and platform policies
Prevent fraud and misuse
Protect our legal rights
Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal or regulatory requirements.
When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
8. Your Rights
Subject to applicable laws, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally permitted
Request restriction of certain processing activities where applicable
Withdraw consent where processing is based on consent
Raise questions or concerns about our handling of personal information
To exercise applicable rights or submit a privacy-related request, please contact us at: support@dubaidata.net
We may need to verify your identity before processing certain requests.
9. Cookies
DubaiData uses cookies and similar technologies to operate the Platform, improve functionality, understand usage, maintain security, and analyze website performance.
Cookies may be used for purposes such as:
Essential website functionality
Security
Preferences
Analytics
Improving user experience
Where required by applicable law, we will request appropriate consent before using non-essential cookies.
For additional information about cookies, please review our Cookie Policy.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, data-processing practices, legal requirements, or regulatory obligations.
When material changes are made, we may provide notice through the Platform or other appropriate communication channels.
The updated version will be published on the DubaiData website with the revised modification date.
Your continued use of the Platform following an update may constitute acknowledgment of the revised Privacy Policy to the extent permitted by applicable law.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way DubaiData handles personal information, please contact:
DubaiData
Email: support@dubaidata.net
Address: 8th Floor, China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong.
For privacy-related requests, please include sufficient information for us to identify your account or request.